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Orders received by 12 pm PST will be processed and most will be shipped the same business day. However please allow up to 2 business days to complete your order. Once shipped, you will receive a shipping conformation and tracking information via your e-mail address provided to us. We offer a variety of shipping options if you need your items to arrive within 2 days or overnight.
All products are shipped either via FedEx, UPS or USPS Priority Mail unless stated as a "Pallet Item". Pallet items are shipped via a special carrier that will include a lift gate and a curb side delivery. These items require special handling and carrier because they are fragile and would need a special type of shipment. Please check all contents for damage before accepting pallet items. Signing for pallet items waves all damage claims by the delivery company.
Shipping at this time is for the continental U.S. and Canada only.
Please contact us for custom shipping rates for products being shipped to Alaska, Hawaii, or Puerto Rico .
Your satisfaction is important to us. New, unused and resellable items may be returned within 30 days of delivery. All returns require a Return Authorization by contacting us. All items are subject to a 15% restocking fee. Items must be returned in original packaging with all original contents. Items not returned in this condition or without a return authorization will not be accepted.
Merchandise labeled as “refurbished” must be returned in the original state they were received. Please note that any merchandise received without original packaging or in used condition will not be accepted or refunded at our discretion.
Any opened merchandise determined as defective or non working is not eligible for return but is covered by our product-specific replacement policy. Please refer to our product-specific policies below for qualification details.
Customer is responsible for the shipping cost of merchandise returned to us or to one of our drop ship suppliers. We will cover return shipping costs or provide return shipping labels if the return is a result of our error.
Merchandise damaged during shipment resulting into breakage, physical damage or cracks are eligible for a full refund or replacement. Customer must file a claim within 7 days of confirmed delivery and provide sufficient proof of shipping damage, which includes but not limited to: digital photographs of the package/box and the specific damage on the product itself.
Product-Specific Return & Replacement Policy
Customer must file a claim within 7 days of confirmed delivery and provide sufficient proof of damage / defect, which includes but not limited to: digital photographs of the damage on the product itself. Please visit our Automated Easy Return Center to file a claim. Once approved, either a full product replacement or part (depending on the item – please see the product-specific policies below) will be sent. Replacement process normally takes anywhere from one (1) to four (4) business days.
Water fountains with non-working/defective pumps or lights are covered under our replacement policy. Please note that the replacement lights and pumps that we send may be different from the original ones supplied with your fountain. Most of these replacements are aftermarket parts that are equal or better quality and guaranteed to work.
Water fountains with leaking issues due to cracks are covered by our replacement policy. Please note that lights and/or pumps may not be included if the replacement was the result of cosmetic issues.
None-working or defective pumps are subject to impeller replacement only. If impeller replacement does not fix the issue, please contact us for a new pump replacement.
Statues & Birdbaths
Statues received with paint defects, scratches or cracks are covered under our replacement policy. Damages resulting from harsh weather conditions are not covered by our replacement policy.
Please note that most of our products are covered by their respective manufacturer's warranty. Should any issue arise after the 30 day return / replacement policy period, please contact the merchandise’s manufacturer to file a warranty claim for replacement.
All refunds are credited back to the same account used to make a purchase. Please note that the time it takes for a refund to reflect back in the account is depended on many external factors such as the fund transfer time between one bank to another and the transaction lead time. For this reason, fund transfer may take anywhere from 3 to 20 business days.