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Hello and welcome to the Shipping and Delivery Information page! Here you can get acquainted with useful information on terms and conditions of our goods delivery.

You can purchase your items online and pick them up at our street store, or ship them directly to your doorstep. Shipping is free on some orders. We use the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page you'll see your item description, price and delivery timing. Where available, you can also choose a faster delivery method for each item on your order, for an additional fee. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.


ServiceLocationsDelivery ScheduleCost per Shipment
Royal mail 1st Class Service (Order value $20 or less)All of UK & some European Countries1-3 days
Monday - Saturday
Royal mail Tracker (Order value $50 or less)All of UK1-3 days
Monday - Saturday
Standard Courier DeliveryUK mainland only1-3 days
Delivery 7.30am - 5.30am
Monday - Friday
Standard Courier DeliveryNorthern Ireland, Eire, Scilly Isles1-3 days
Delivery 7.30am - 5.30am
Monday - Friday
Royal mail 1st Class Service (Order value $20 or less)All of UK & some European Countries1-3 days
Monday - Saturday
Priority courier pre 12pm Next Working DayUK mainland onlyPre 12pm
Delivery 7.30am - 12pm
Monday - Friday
Royal mail 1st Class Service (Order value $20 or less)All of UK & some European Countries1-3 days
Monday - Saturday

Free Delivery

Free two-day shipping is available on in-stock items. You can see in your bag if your item is in stock. Free two-day shipping is not available on customized, engraved products, and for certain order types, including orders paid for with financing or by bank transfer. To get free two-day shipping, you will need to place your order by 5pm, Monday to Friday. For instance, if you order your goods before 5:00 pm, Monday to Friday we will deliver them in two business days.

Terms & Conditions

Entire agreement

If you require a complete delivery of your orders, please enter an X in the Complete Delivery field on the shipping screen of the customer master record. The indicator is copied into the order header, which you can also use for the purpose.

Controlling terms

Buyer expressly agrees that Seller’s Invoice and these Terms and Conditions of Sale represent the complete agreement of the parties with respect to the sale of the product(s) listed on the Invoice and no different or additional terms or conditions in Buyer’s purchase order or in any other prior or subsequent communications in any way adding to, modifying or otherwise changing these Terms and Conditions of Sale shall be binding upon Seller.

acceptance of orders

Seller may accept buyer’s offer to purchase and shall be bound to supply the applicable Goods in accordance with these terms and conditions either by execution of the acknowledgment copy of the order, or acceptable electronic transmission, delivery of the Goods to CAI or by any other statement, act or course of conduct which constitutes acceptance under applicable law.


Unless otherwise indicated on the face of the invoice, all prices are quoted on a per pound basis. Buyer is responsible for any tax or government charges imposed upon the sale or transfer of the Product. Buyer shall not have any right to set off any amounts due hereunder against any amounts which may become payable to Seller under any other agreement.


Unless otherwise agrees in writing signed by officer of Seller, all delivery dates are estimates Seller shall use its reasonable efforts to deliver all Product within the time specified; however, in no case shall Seller be liable for any expense, loss or damage whatsoever suffered by Buyer as a result of the Seller’s failure to deliver Product by the specified date.

transportation and risk of loss

The method and route of shipment are at Seller’s discretion unless Buyer timely supplies explicit instructions otherwise. Title to the Product passes to Buyer when Product is delivered to the selected carrier, even if Seller made a nonconforming tender. Buyer attempts to revoke acceptance of the Product, or Buyer repudiates this document after the Products have been identified hereto.

cancellation or modification

Any order placed with and accepted by Seller may be canceled by Buyer only upon Seller’s approval in a writing signed by an officer of Seller and upon terms that indemnify Seller against any loss. Seller will not accept order cancellations once a product has been delivered to a carrier, without charging a cancellation fee of twenty-five percent (25%) of order value to recover retrieval costs incurred. Seller will not accept cancellations of special orders of non-standard, non-price list products. Seller may cancel all or any part of this order and discontinue its performance hereunder without liability to Buyer in the event Buyer materially breaches this contract, becomes insolvent, is the subject to bankruptcy protection, or is the subject of a receivership, liquidation, dissolution or similar proceeding.

warranty and disclaimer

Seller warrants that the purchased Product is free from defects in materials and workmanship at the time of delivery. If an analysis is stated on the face of the Invoice, it is not intended to be a complete analysis and is not to be regarded as a specification or warranty, unless specifically stated in writing to be such.

limitation of liability

Buyer acknowledges and agrees that seller’s liability for any claims with respect to the products shall not exceed the amount paid by buyer for the products under the invoice. Such limitations on seller’s liability hereunder shall apply even if seller’s liability is due in whole or in part to its own negligence. Any action by or on behalf of Buyer or its successors or assigns for breach of this document must be commenced within one (1) year after the cause of action as accrued.

return of material

Upon delivery of Product, Buyer shall have five (5) days to inspect Product and notify Seller, in writing, of any defective goods or other cause for rejection. Buyer agrees that five (5) day period provides Buyer a reasonable opportunity to inspect the Product. Such notification shall identify each and every reason for any rejection of Product. Buyer’s failure to reject Product within such five (5) day period shall constitute a waiver of Buyer’s inspection right and an unqualified and irrevocable acceptance of the Product by Buyer.


Buyer shall defend, indemnify and hold harmless Seller and its affiliated or related companies from and against any and all claims, losses, liability, damages and expenses including, but not limited to, attorneys’ fees and cost of defense arising from, related to or in any way connected with or alleged to arise from or out of any asserted deficiencies or defects in Product caused by any alteration or modification thereof by Buyer with or without Seller’s consent, or improper handling or storage by Buyer, the breach of any term or condition stated herein, Buyer’s failure to label Product or Buyer’s improper labeling of Product regardless of whether the labeling was done with or without the advice of Seller.


Net cash thirty (30) days from the date of Invoice. Amounts not paid within thirty (30) days are overdue and shall accrue interest at a rate of one and one-half percent (1-1/2%) per month or the highest allowed by law, whichever is less. Buyer shall reimburse Seller for any costs incurred in collecting past due sums or any other amounts owed by Buyer for any reason whatsoever, including, but not limited to, court costs and attorneys’ fees.

governing law and arbitration

This document shall be interpreted and governed by the law of the State of America, excluding its conflicts of laws rules. The parties specifically exclude the application of the United Nations Convention on the Sale of Goods.


Buyer is responsible for any tax or governmental charge imposed upon the sale or transfer of any product. Any such tax or governmental charge will be added to the total invoice amount. All prices are FOB Seller’s facilities. Applicable freight costs will be added to the invoice.

Terms and Conditions

Terms of Use Agreement
Last revision: August 7, 2015

1. Acceptance of the Terms of Use
Your use of the Garden & Pond Depot website including its services is subject to this Terms of Use Agreement. By browsing and/or using the tools and services on this site, you agree to accept this Terms of Use Agreement and you agree to be bound by this Terms of Use Agreement.

2. Errors on Our Site
We reserve the right to revoke any stated offer and correct errors on the site immediately upon discovery including any inaccuracies and omissions. Orders affected by the said errors will be cancelled and customers will be notified and refunded in full for the purchase.

3. Cancellation Policy
There is no charge for orders cancelled before your order has been shipped.

4. Warranty Policy
Most of our products are covered under their manufacturer’s warranty. You may contact us for help with any warranty issues you purchased through our store and we will gladly forward you to the appropriate authority on the matter.

5. Liability
Garden and Pond Depot, its affiliates, officers, stockholder, employees, agents, partners, subsidiaries and licensors shall not be liable to you for any type of damage, including consequential or exemplary damages resulting from the use of our products, the use of our site and its services and the transmission of data. In addition, Garden & Pond Depot shall not be liable for intangible damages including, but not limited to, loss of profits and goodwill. Furthermore, Garden and Pond Depot will not be held liable for any such damage even if Garden and Pond Depot has been advised of the possibility of such damages occurring.

6. Return, Replacement & Exchange Policy

Return Policy
Your satisfaction is important to us. New, unused and resellable items may be returned within 30 days of delivery. All returns require a Return Authorization by contacting us. All items are subject to a 15% restocking fee. Items must be returned in origianl packaging with all original contents. Items not returned in this condition or without a return aythorization will not be accepted.

Merchandise labeled as “refurbished” must be returned in the original state they were received. Please note that any merchandise received without original packaging or in used condition will not be accepted or refunded at our discretion.

Any opened merchandise determined as defective or non working is not eligible for return but is covered by our product-specific replacement policy. Please refer to our product-specific policies below for qualification details.

Customer is responsible for the shipping cost of merchandise returned to us or to one of our drop ship suppliers. We will cover return shipping costs or provide return shipping labels if the return is a result of our error.

Shipment Damage
Merchandise damaged during shipment resulting into breakage, physical damage or cracks are eligible for a full refund or replacement. Customer must file a claim within 7 days of confirmed delivery and provide sufficient proof of shipping damage, which includes but not limited to: digital photographs of the package/box and the specific damage on the product itself.

Product-Specific Return & Replacement Policy

Customer must file a claim within 30 days of confirmed delivery and provide sufficient proof of damage / defect, which includes but not limited to: digital photographs of the damage on the product itself. Please visit our Automated Easy Return Center to file a claim. Once approved, either a full product replacement or part (depending on the item – please see the product-specific policies below) will be sent. Replacement process normally takes anywhere from one (1) to four (4) business days.

Water Fountains
Water fountains with non-working/defective pumps or lights are covered under our replacement policy. Please note that the replacement lights and pumps that we send may be different from the original ones supplied with your fountain. Most of these replacements are aftermarket parts with better quality and guaranteed to work.
Water fountains with leaking issues due to cracks are covered by our replacement policy. Please note that lights and/or pumps may not be included if the replacement was the result of cosmetic issues.

None-working or defective pumps are subject to impeller replacement only. If impeller replacement does not fix the issue, please contact us for a new pump replacement.

Statues & Birdbaths
Statues received with paint defects, scratches or cracks are covered under our replacement policy. Damages resulting from harsh weather conditions are not covered by our replacement policy.

Warranty Claims
Please note that most of our products are covered by their respective manufacturer's warranty. Should any issue arise after the 30 day return / replacement policy period, please contact the merchandise’s manufacturer to file a warranty claim for replacement.

All refunds are credited back to the same account used to make a purchase. Please note that the time it takes for a refund to reflect back in the account is depended on many external factors such as the fund transfer time between one bank to another and the transaction lead time. For this reason, fund transfer may take anywhere from 3 to 20 business days.

Gift with Purchase

For Rules and Regulations click here.

Shipments outside of the US and Canada

We currently do not accept orders outside of the United States and Canada. However you may use a freight forwarder for your purchase. Please make sure you have the proper insurance for these shipments. All purchases using a secondary carrier are FINAL and Garden and Pond Depot is not responsible for any damages they may occur during the shipping process as we are unable to determine when the damage occurred.

7. Privacy Policy

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter.

When placing an order or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or credit card information. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience
(your information helps us to better respond to your individual needs)

• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

• To send periodic emails

The email address you provide for order processing will be used primarily to send you information and updates pertaining to your order.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel through 'Your Account' and going to either the 'Your Addresses' or 'Your Personal Information' pages.

Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your Consent
By using our site, you consent to our website privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This privacy policy was last modified on 08/07/15.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

Garden and Pond Depot
5280 E. Beverly Blvd. Suite C #259
Los Angeles, CA 90022

Toll Free (866) 922-2523